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In accordance with the law change on 25th May 2018 our Privacy Notice outlines how we handle and manage personal data.

North West London Physio & Treatment Centre Ltd PRIVACY NOTICE

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR) seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA. 

1 – North West London Physio & Treatment Centre, based at 100 Colindeep Lane London NW9 6HB which hereafter for the purposes of this Privacy Notice will be referred to as the Physiotherapists, are pleased to provide the following information:

2 - Who we are
Physiotherapists diagnose and treat health conditions. Treatments are carried out in accordance with the CSP patient charter. The practice may also provide other treatments, about which our staff will be pleased to provide more details.

3 - Personal Data 
a) For the purposes of providing treatment, physiotherapists may require detailed medical information. We will only collect what is relevant and necessary for your treatment. When you visit our practice we will make notes which may include details concerning your medication and other issues affecting your health. This data is always held securely and is not shared with anyone who is not involved in your treatment. For data storage purposes it may be handled by pre-vetted staff, who have all signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow physiotherapists to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment. 

b) For marketing purposes the physiotherapists may also use the contact details provided by you to respond to your enquiries. This may include making telephone contact and emailing information to you that the practice believes may be of interest to you. 

c) In making initial contact with the practice you give consent to Physiotherapists maintaining a marketing dialogue with you until you either opt out which you can do at any time or we decide to desist in promoting our services. Physiotherapists may occasionally also act on behalf of their patients in the capacity of data processor, when we may promote other practitioners based at our premises who may not be employed by us. Physiotherapists do not broker your data and you can ask to be removed from our marketing database by emailing or phoning the practice using the contact details provided at the end of this Privacy Notice. 

d) Some basic personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information like Internet Protocol (IP) addresses. 

e) Cookies are small files saved to your computer’s hard drive that track, save and store information as well as your interactions and usage of our websites. The primary purpose for collection of data from users to our site is to allow us to provide a smooth efficient and personalised experience while using our site. Where applicable the website uses a cookie control system allowing you on your first visit to the website to allow or disallow the use of cookies on your computer/device. You are advised that if you do not consent to the use and saving of cookies from the website on to your computer hard drive then you should take necessary steps within your web browser security settings to block all cookies from this website and its external serving vendors.  Our website uses cookies software provided by Google Analytics to monitor visitor usage to better understand how the website is used. The software will save a cookie to your computer hard drive in order to track and monitor your engagement and usage of our website, but will not store, save or collect personal information.

f) Physiotherapists will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data. 

4 - Legal basis for processing any personal data to meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.

5 - Legitimate interests pursued by Physiotherapists to promote treatments for patients with all types of health problems indicated for physiotherapy treatment. 

6 – Consent
By agreeing to this privacy notice you are consenting to Physiotherapists processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.

7 – Disclosure
Physiotherapists will keep your personal information safe and secure, only staff engaged in providing your treatment will have access to your patient records, although our administration team will have access to your contact details so that they can make appointments and manage your account. Physiotherapists will not disclose your personal information unless compelled to in order to meet legal obligations, regulations, or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud, security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.

8 - Retention Policy
Physiotherapists will process personal data for the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained until the child has reached the age of 25.

9 - Data storage
All Data is held in the United Kingdom. North West London Physio & Treatment Centre does not store personal data outside the EEA.

10 - Your rights as a data subject
At any point whilst Physiotherapists are in possession of, or processing your personal data, all data subjects have the following rights:
• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.

11 - You can request the following information:
• Identity and the contact details of the person or organisation, North West London Physio & Treatment Centre that has determined how and why to process your data.
• Contact details of the data protection officer, where applicable.
• The purpose of the processing as well as the legal basis for processing.
• If the processing is based on the legitimate interests of Physiotherapists and information about these interests.
• The categories of personal data collected, stored and processed.
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• How long the data will be stored.
• Details of your rights to correct, erasure, restrict or object to such processing.
• Information about your right to withdraw consent at any time.
• How to lodge a complaint with the supervisory authority (ICO).
• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
• The source of personal data if it wasn’t collected directly from you.
• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

12 – If a third party needs to access what personal data is held, your identification and authorisation will be required.

13 - Complaints
In the event that you wish to make a complaint about how your personal data is being processed by North West London Physio & Treatment Centre you have the right to complain to us. If you do not get a response within 30 days, you can complain to the ICO.

North West London Physio & Treatment Centre

100 Colindeep Lane London NW9 6HB

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